subur88 Casino & Sportsbook Data Care

This page describes what we collect when you use subur88 and how we keep that data protected. When you register an account, deposit via QRIS, e-wallet, or bank transfer, or place stakes on Liga 1 sportsbook markets and live-dealer tables, we gather personal information for identity verification, payment processing, and regulatory compliance. We outline our practices so you understand how your data moves through our system.

We at subur88 treat your data as a critical asset. We encrypt sensitive information in transit and at rest. We limit access to authorized staff only. We do not sell or rent your personal data to third parties. We do share transaction records with payment processors (mobile banking networks, local payment, online payment, e-wallet, mobile banking, local payment) and with anti-money-laundering authorities where required by law.

Our privacy practices align with data-protection principles. You retain the right to access, correct, or request deletion of your personal data, subject to legal and regulatory constraints. If you have concerns, contact our support team. Our commitment is transparency and reasonable safeguards.

What We Collect at subur88

We collect information in categories. First, account-opening data: full legal name, date of birth, email address, and phone number. Second, identity verification documents: a photo of your national ID (KTP or passport), proof of address (utility bill or recent bank statement), and a selfie for facial verification. Third, payment information: the payment method you choose (QRIS, e-wallet, mobile banking, local payment, online payment virtual account, etc.), and transaction records showing deposit and withdrawal amounts and dates.

Fourth, behavioural data: your wagers on Liga 1, Piala AFF, Champions League sportsbook markets; your play on live blackjack, roulette, baccarat, and Dragon Tiger tables; your slot-game sessions; your esports bets on Mobile Legends, Free Fire, or PUBG Mobile. We log timestamps, stake amounts, outcomes, and account balance changes. Fifth, device and access data: your IP address, browser type, operating system, and mobile device identifier if you use our app.

We also collect information you voluntarily provide: messages to our support team, feedback, or dispute documentation. We do not collect passwords in plaintext; we hash them using industry-standard encryption. We do not collect payment-card details directly; payment processors handle those.

How We Use Your Data

We at subur88 use your data for account administration (login, password reset, account recovery), identity verification (KYC compliance and fraud prevention), payment processing (communicating with e-wallet, mobile banking, local payment, and bank networks to settle deposits and withdrawals), and settlement (calculating winnings, posting outcomes, detecting disputes).

We use device and access data to secure your account (detect unauthorized login attempts, block suspicious IP addresses) and to troubleshoot technical issues. We do not use your data for marketing or third-party advertising unless you opt in explicitly.

We may use aggregated, anonymized data (e.g., "sportsbook wagers on Liga 1 averaged X thousand stakes this month") for internal business analysis. This data is not linked to your identity and cannot be used to re-identify you.

Account Administration

Name, email, phone, password hash to manage login, password recovery, and account security.

Identity Verification (KYC)

ID photo, address proof, selfie to confirm you are who you claim and to comply with AML regulations.

Payment Processing

Deposit method, withdrawal account, transaction history shared with payment processors.

Fraud Detection

Wager patterns, deposit/withdrawal behaviour, IP address, device ID to detect suspicious activity.

Third-Party Processors and Data Sharing

Slot-game suppliers (Pragmatic Play for Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways; Spribe for Aviator) record your bets and outcomes for RNG verification and payout calculation. These suppliers are contractually obligated to protect your data and not use it for purposes beyond game delivery.

We may share aggregated transaction data with regulatory authorities and anti-money-laundering bodies if required by law. We do not sell your personal data to advertisers or third-party marketers. We do not transfer your data across borders outside our service jurisdictions without your consent, except where required for payment processing or legal compliance.

Our servers may sit outside your jurisdiction (e.g., in Singapore, Malaysia, or offshore data centres). By using subur88, you consent to your data being stored and processed in these locations. We apply the same security standards regardless of server location.

Your Rights and Data Subject Requests

You have the right to access your personal data. Contact our support team, and we will provide a copy of all personal information we hold about you. You have the right to correct inaccurate data (e.g., if your address changed, you can update it via account settings or by contacting support). You have the right to request deletion of non-essential data, subject to our legal obligation to retain transaction records for regulatory purposes.

You have the right to object to certain processing (e.g., fraud-detection profiling), though this may limit your account functionality or result in account suspension if we cannot verify your legitimacy. You have the right to data portability: we will export your account history and personal data in a machine-readable format if you request it.

To exercise these rights, email our support team with a request for "Data Subject Access", "Data Correction", or "Data Deletion" as appropriate. We respond within one business day. If you are dissatisfied with our response, you may escalate your complaint to your local data-protection authority.

1. Request your personal data

   Email support with "Data Subject Access Request". We provide a copy of all data we hold about you within one business day.

2. Correct or update information

   Use Account Settings to change your email, phone, or address. For ID details, contact support.

3. Request data deletion

   Non-essential data (support messages, device logs) can be deleted. Transaction records are retained per law.

4. Export or port your account history

   Request a machine-readable export of your account history, wagers, and personal data.

Security and Data Protection

We at subur88 encrypt data in transit using TLS 1.3 or later. All communication between your device and our servers is encrypted. Data at rest (stored on our servers) is encrypted using AES-256 or equivalent. We do not store plaintext passwords; we use bcrypt hashing with salt. We do not store full payment-card details; we store only the last four digits and card type for your reference.

We limit access to personal data to authorized staff members who need it to perform their job (support agents, settlement engineers, fraud investigators). All staff sign confidentiality agreements. We conduct regular security audits and penetration testing to identify vulnerabilities. We patch systems promptly and maintain security logs for breach detection.

We cannot guarantee absolute security. If a data breach occurs, we notify affected users within one business day of discovery and cooperate with regulators and law enforcement. Your account balance is segregated from our operational funds and held in trust, so even if subur88 experiences financial difficulty, your money is protected.

Data Retention and Deletion

We retain your account data (name, email, KYC documents, identity verification status) for the lifetime of your account and for one year after account closure. We retain transaction records (deposits, withdrawals, wagers, settlement outcomes) for seven years to comply with anti-money-laundering and tax regulations. Device logs (IP address, browser type, login timestamps) are retained for one year. Support messages and dispute documentation are retained for two years.

If you request account deletion, we anonymize your personal data (remove name, email, phone, identity documents) but retain anonymized transaction records to comply with legal obligations. You can request account closure via Account Settings or by contacting support. Closure is effective immediately; you cannot log in or place new wagers. Existing balance is available for withdrawal during the standard withdrawal window.

We at subur88 take your privacy seriously. Our practices balance your privacy rights with our regulatory obligations and service security needs. If you have questions about how we use your data, contact our support team via in-app chat or email. Our commitment is to be transparent and responsive to your concerns.